How to make an appointment
Online routine triage appointments
Our new appointment system is launching on Monday 3rd March 2025
For Doctors appointments, please use our new online consultation system via accuRx click Online Services
This means that you do not need to contact us from 8AM.
You do not need to wait on hold or outside the practice.
You do not need to log in or use any passwords to use this service.
If you don’t have online access don’t worry our receptionists will help you complete the request to the GP over the phone.
For Nurse appointments please ring the surgery as normal on 01482 336700
Urgent appointments
If you need urgent medical advice during surgery hours, please phone the surgery on 01482 336 700.
Please be prepared to give some information to the receptionist.
To request an urgent appointment
- phone us during our opening hours
- visit the surgery and speak with a receptionist during our opening hours
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
What do I do in an emergency –
Do not use on line consultation forms for emergency medical problems either, ring the surgery in core opening hours 8.00am till 18:30pm or call 999
Call 999 now if you or someone has any of these:
- signs of a heart attack chest pain, pressure, heaviness, tightness or squeezing across the chest
- signs of a stroke face dropping on one side, cannot hold both arms up, difficulty speaking
- sudden confusion (delirium)cannot be sure of own name or age, slurred speech or not making sense
- suicide attempt by taking something or self-harming
- severe difficulty breathing not being able to get words out, breathing very fast, choking or gasping
- heavy bleeding spraying, pouring or enough to make a puddle
- severe injuries after a serious accident
- seizure (fit)shaking or jerking because of a fit, or unconscious (can’t be woken up)
- sudden, rapid swelling of the lips, mouth, throat or tongue
- labour or child birth water breaking, more frequent intense cramps (contractions), baby coming, or just born
- signs of a severe infection (sepsis)blue, grey, pale or blotchy skin, lips, tongue, palms of soles; a rash that does not fade when you roll a glass over it or high temperature with a stiff neck / bothered by light
British Sign Language (BSL) speakers can make a BSL video call to 999.
Deaf, hard of hearing or speech-impaired people can use 18000 to contact 999 using text relay or a textphone.
Urgent Advice
If you need urgent medical advice during surgery hours, please phone the surgery on 01482 336 700.
Please be prepared to give some information to the receptionist.
Role of reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.
Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until it is your turn.